I have a business savings a/c with them. If you're looking for a Sharia compliant bank, read our Al Rayan bank reviews below... READ MORE. On another occasion, Sallie, Alexander and I developed a wonderful rapport even though I'd previously had to raise a complaint but that issue was addressed/resolved in a most positive manner. So slow with making appointments, said ineligible when the other Shariah banks were saying I was Eligible. Established in 2004, Al Rayan Bank offers Sharia-compliant financial services products to customers of any faith. They give 80% finance for buy to let mortgage which is far less than conventional banks. For example, its savings products pay profits rather than interest. Reviews from Al Rayan Bank employees about Al Rayan Bank culture, salaries, benefits, work-life balance, management, job security, and more. Share. Without any warning my account was suspended and I can no longer access my money. My main bank advised me against doing so as I stood to lose all of my deposit if it were to be incorrectly credited by Al Rayan. I am awaiting a promised call from a Manager made 5 days ago by the Customer Service person. Hello Saif, thank you for your feedback. Al Rayan Al Rayan - Bewildering incompetence and draconian. 3.5. alrayanba nk.co.uk. Thank you for choosing Al Rayan Bank. It then got taken over by Masraf Al Rayan – a large Qatari Islamic bank. See business transparency Write a review Write a review Reviews 612 Write a review. We’re really pleased to hear that Alina was able to answer all of your questions and help you with your account. See business transparency Write a review Write a review Reviews 685 Write a review. 56 % Approve of CEO. Write a review Write a review Reviews 590 Write a review. A free inside look at company reviews and salaries posted anonymously by employees. I am Very disappointed with bank policy for mortgages deposit amount which is %20, how can you possibly help Muslim community who are doing their best to avoid non Islamic banks by raising your bar this high, others banks are offering a very competitive rate which sometimes are irresistible.I find the bank very unhelpful. We were told they had been made dormant because of inactivity but we couldn’t access because of their new mobile banking app which needs a smartphone. Write a review. My bank is unable to validate security information to enable transfer. Appalling treatment of customers. Write a review. Geat and friendly customer service. 3.4. alrayanba nk.co.uk. Write a review. We are sorry to hear that your experience has been so frustrating. Her advice was helpful and clear. Log off after you have finished using any banking application. When I opened 60 day notice a/c they transfer money after 6 months. They have pumped a lot of money into Al Rayan and solidified its balance sheet so that they are now profitable. 3.4 ★ ★ ★ ★ ★ 60 % Recommend to a Friend. As part of Al Rayan Bank’s ongoing commitment to make banking quicker, easier and more secure, we have recently launched a major new mobile banking update. Hello, thank you for contacting us. The new way to manage your accounts online: You now require the Mobile Banking app to manage your accounts online. Filter by: Filter by: Mark 1 review. We would like to investigate this matter further, therefore, if you would like us to, please provide some further details at the following link: Thank you for your feedback. I was on the phone within minutes to Priti who guided me through the entire process. Historically, Al Rayan started off as the “Islamic Bank of Britain” with a strong Muslim community focus and looking to offer sharia-compliant mortgages from day one. Visit this website alrayanba nk.co.uk. That is what customers expect. 3rd HPP with the best service yet!! This bank has given me a lot of problems. I hope they read this review and make it easier and more user friendly if they do sincerely want to help the Muslims get Halal finance. Al Rayan Bank Reviews 361 • Average . He, not only gave me all the time I needed to fill the form but he kept me informed on a regular basis. I don't understand why it's so difficult for them to make their app like the other banking apps, which give me NO problems whatsoever!It shouldn't be this difficult to get into my account!! Al Rayan is a Bank in transition. Got through to Keiran for an initial call. Only the latest review will count in the company's TrustScore. They criteria is very strict. Please also inform us as soon as possible: Please note that all fields marked with a “*” need to be completed. Al Rayan Bank offers the largest range of Sharia compliant retail financial products in the UK, including Sharia compliant mortgage alternatives, current accounts and savings accounts, as well as wealth management solutions via carefully selected partners. Reply. As a result, the rate isn't technically guaranteed – though Al Rayan Bank's always paid out on its 'expected rate' in the past, and it told us there have even been a few occasions … Write a review Write a review Reviews 361 Write a review. Is this a reputable bank? Following the below recommendations will help to ensure that you have the most safe and secure experience when using our systems. I only discovered this after going through a tortuous process to set up the new app. Their solicitors are ridiculously slow and arrogant. A software token, which is assigned to your mobile device, increases security. Al Rayan Bank Reviews 685 • Average . We are always looking for ways to improve the service we offer and value feedback from our customers. Never in 35 years of dealing with financial institutions, have I ever experienced such bewildering incompetence and draconian processes. Your account can easily be unfrozen once you have provided your identification. My latest query … Login Login Banking securely Register for new mobile banking app. I absolutely recommend this bank for those wishing to buy with sharia legislation, it isn’t an easy process especially when your working and have to submit more documents but I can understand the need to be accurate for the application. Simon Moore “For the last 16 years the bank has led the way in offering these services to Muslims across the UK. Established in 2004, Al Rayan Bank offers Sharia-compliant financial services products to customers of any faith. Visit this website alrayanba nk.co.uk. These work in conjunction with our own protective measures to enhance the overall security set, You can email us at webfraud@alrayanbank.co.uk, Give us a call or visit a branch; please visit the contact us page for our up to date contact details. Voice your opinion today and hear what 684 customers have already said. All rights reserved. So disappointed with their banking app! Useful info & tools from Al Rayan Bank. Although mobile banking can be tricky I am extremely pleased with Al Rayan bank. They let me in and sorted out the transaction. Because of this bank's unusable online banking app and incredibly poor customer service, I called to close my wife's savings account as well as my own. They said the responsible person left the bank and bank had not got any instruction from him. This will ensure the session you have been using is not left open to be used or compromised in any way, Make sure security controls on your devices are not turned off by default. Keep your devices and login information secure. 684 people have already reviewed Al Rayan Bank. 3.5. alrayanba nk.co.uk. This is to protect customers from any risk of financial crime. However, a host of inactive lenders also feature in the FCA data. Register by clicking ‘Register now’ below. Read about their experiences and share your own! … I can't think of many businesses which would have done that. We are sorry to learn that you are unhappy with your experience. I wish their procedure is as friendly as Mr Chowdhary. There were only two staff members present. We are delighted to hear that you have had a positive experience and that our colleagues were able to help you. Complaints procedure We value all our customers and always strive to provide a quality service. Mistakes, ignore emails, misinformation Mistakes opening account, no or very slow responses to emails, offered minimal compensation that still hasn't … Al Rayan Bank Reviews Al Rayan Bank 30. The new way to manage your accounts online: You now require the Mobile Banking app to manage your accounts online. Visit this website alrayanba nk.co.uk. alrayanbank.co.uk Visit this website alrayanbank.co.uk. Fees upon fees, always having to justify multiple times every step of the way which ultimately will delay proceedings. Instead money is used in a productive way and wealth is only ever generated through Sharia compliant trade and investment. Customers’ accounts can be frozen after a prolonged period of inactivity. He is a very polite person. Tried to make online deposit via my main bank to Al Rayan account. I would like to thank Hasnain Sajid for his patience and great support, clarifying everything, he has exceptionally good people skills And deserves credit for his hard work. My HPP experience was the worst ever, it took 6 months to complete nearly costing me the home. Al Rayan bank is the UK's oldest and largest Islamic retail bank. What superb customer service I've just had from Priti, who I see is quite deservedly prominent in many a review here. Hello Mike, thank you for your review. Al Rayan Customer Service confirmed that they are aware of this problem BUT they, as front line staff, cannot do anything about it!!! What a horible attitude from a sales person... he started arguing with me .. no comment Awful people. Thank you all. It is the first British bank claiming to operate, in its entirety, according to … Assalamu Alaikum Mo, thank you for your feedback. If other people have access to these, they can try to gain access in the same way as if you gave someone the keys to your house. alrayanba nk.co.uk. I accepted their rates were high. I applied for two mortgages from AlRayan bank. If you're looking for a Sharia compliant bank, read our Al Rayan bank reviews below to see what our community is saying, or if you've already taken out home finance, or a savings or current account with Al Rayan Bank, why not leave a review … To protect your details, our security mechanism will not allow phone screen capture while the banking app is running, Keep your device and related applications up to date. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Al Rayan Bank … Going to close my account with them very soon.Needed money so traveled all the way to the bank only to find it closed.Says it’s open 10am_2pm on internet (google) whereas other places/bank state clearly whether they are closed or open. Al Rayan is a major provider of Sharia-compliant mortgages. Thank you for choosing Al Rayan Bank. Following an error message saying that my account was unavailable I contact customer services who told me that my account had been frozen due to inactivity on the account. Al Rayan Bank Reviews 590 • Average . I had been having some trouble registering for the mobile banking and decided to call the digital helpline. We are very sorry to hear that you are having some issues with our Mobile Banking app. She actually called me back with an update. instead of asking me to go through the whole painful process of face recognition (which didn't work after trying a depressing amount of times) or signing up using personal details (which i can't even remember one of my security question answers) so it locked me out of trying again.It's honestly the worst app i have ever used, it desperately needs an update! The two were Bahjat and Sharif. Blemain for example … A free inside look at company reviews and salaries posted anonymously by employees. Since then, its shareholders have been the parent company in Qatar. The only good aspect of the whole process was their Representative, Mr Ahmed Iqbal Chowdhary. If you want to experience a real life nightmare, please proceed and enjoy the ride, alternatively there are easier mortgages out there. As part of the MAR Group of companies, the Bank has a long-term commitment to Islamic finance, with the credibility and stability to deliver for its customers and shareholders. I already had to call them to set up my account on my older iPhone 7 because the app was so useless it wouldn't let me register!Now i'll have to go through the hassle of calling them AGAIN because i've upgraded my phone (which no longer uses Fingerprint ID) and the Face ID didn't work on the app!I uninstalled and reinstalled the app, only to find out it's asking me to register again, EVEN THOUGH i already have an account registered on the app. She answered all my queries and stayed on the phone until I was satisfied and the problem I had had been solved. Oh wow! The bank has two branches in London, and a branch in Birmingham. Instead money is used in a productive way and wealth is only ever generated through Sharia compliant trade and investment. Al Rayan Bank PLC (the “Bank” or the “Company”) is a subsidiary of Al Rayan UK Limited, a majority owned subsidiary of Masraf Al Rayan Q.P.S.C (“MAR”), one of Qatar’s largest and most well established banks. Avoid Al Rayan Bank like the plague After having used Al Rayan for several years I find their customer service has deteriorated so badly that I have stopped using their services and closed my account. Muslims are jumping because it says halal but instead they are making money by it.I have recommended many people which I am beginning to regret. I was most unhappy with Al Rayan earlier in the year but they have got their act together, helped by people like Alina. Hello, thank you for your feedback. STAY CLEAR YOU HAVE BEEN WARNED!!!! Now Al Rayan Bank has topped that with the launch of its new Everyday Saver account, paying 1.6% – though as it's a sharia account which follows Islamic banking principles, that's an 'expected profit rate' (EPR) rather than interest. The online service is chaotic and and their emails cannot be verified via the website for authenticity. Instead she advised me to circumvent the system by paying £1 to my Al Rayan account from my main bank account and then check to see if it gets credited. Al Rayan is now a good bank. 30 Al Rayan Bank reviews. Although screen capturing of applications may be useful, they also can allow malicious apps to capture screenshots of your bank details while the app is in use. Account frozen for no good reason and bank refuses to reinstate. The updated service offers a number of significant new security features to ensure you are provided with a safe and secure experience. Filter by: Filter by: Agnes Buggy 7 reviews. You can call Al Rayan Bank on 0808 115 0985 or send an email via the form on its website. Assalamu Alaikum Taseen, thank you for taking the time to leave your review. Fngerprint and facial recognition technology help to ensure the most accurate identification and verification, An in-app secure messaging feature within your new mobile banking app allows you to communicate securely with the Bank, The application will automatically time out after a period of inactivity, Your new mobile banking application reduces reliance on older identification methods such as passwords and SMS texts for an improved, yet secure experience, Your new mobile banking application has been developed to proactively defend itself against the most advanced mobile threats, Your banking app will not install or load on a jailbroken or rooted device, please use an unrooted device or a device running the original manufacturer’s operating system, Some untrusted applications use frameworks to modify the banking application’s behavior; if your mobile device is detected to be running such a framework, it will not start, If an untrusted keyboard is detected on your mobile device, your new mobile banking application will prevent it from running until the untrusted keyboard is uninstalled, To protect your banking data from fraudulent screen captures, your new mobile banking app will detect untrusted screen readers and prevent it from displaying your data while the screen reader is running, Operating system debuggers can enable malicious parties to interfere with the banking software. Hello, thank you for taking the time to provide your feedback. Al Rayan bank is the UK's oldest and largest Islamic retail bank. Having slogged across town I turned up at the Edgware Road branch after closing time. I used to contact him without hesitation and he always welcomed my phone calls and text messages. A free inside look at company reviews and salaries posted anonymously by employees. 3.3. alrayanba nk.co.uk. Sharia compliant Islamic banking from the Al Rayan Bank. Online fraudsters can attempt to steal information through malicious code or programs, ensuring that you have an effective anti-virus is running is a simple way to combat this. I hope that I won't have a problem withdrawing when the account matures. Deceive people in the name of religion. Hello, thank you for getting in touch with us. If so, why are they not participating in the scheme to prevent scamming operated by the main banking sector? All of our products operate without the use of Riba (interest) which is forbidden in Islam. Don’t worry if you have not yet done this; you can register at any time and all of your banking arrangements will be … It also has agencies in Luton, Tooting and Bradford. We value your feedback as an opportunity to improve our business and prevent problems arising in the future. They want the information and documentation that no other bank needs. Reply from Al Rayan Bank Aug 22, 2018 Malicious parties can attempt to repackage banking apps to add compromised code; your new mobile banking app will prevent such attempts. Had to send copies of our passport and proof of address to have our accounts reactivated but weeks later still no progress. Al Rayan Bank Reviews 612 • Average . Our new mobile banking app is ready to download now . All of our products operate without the use of Riba (interest) which is forbidden in Islam. Not all the hassle and frustration that Al Rayan Bank gives. Customers without a compatible smartphone can register through a handheld hard token. “If Al Rayan Bank withdraws from providing retail services this will severely impair the ability of Muslims to open Sharia compliant current and savings accounts for their day to day financial needs as well as limiting the availability of products that allow them to purchase their homes in a halal way. Write a review. Al-Rayan Bank is an ethical bank, with a passion for delivering a quality customer experience. Masraf Al Rayan P O Box 28888 Doha State of Qatar Call centre: +974 4425 3333 Operating since 2004, they offer a range of financial products which are compliant with Islamic law. Thanks Al Ryan for making the impossible possible.Will definitely do business again. We haven’t been able to access our savings accounts for months. Al Rayan Bank PLC (formerly known as Islamic Bank of Britain) is a commercial bank in the United Kingdom, established in August 2004 to offer Sharia compliant financial service products to customers of any faith. He was very helpful throughout. alrayanbank.co.uk. I find her to have excellent communication skills, who has a mature and caring attitude and is someone who really pays attention to detail. Their values undervalue the properties. The figures, which cover the first half of 2019, show that Al Rayan Bank attracted 50.7 complaints for every 1,000 customers, while Barclays racked up 28.9 complaints. Worst bank to deal with. Filter by: Filter by: KT 2 reviews. Security weaknesses are commonly fixed through updates; additional security features are also often deployed this way, Make sure you’re running a good anti-virus protection and keep it up to date. Al Rayan not complying with measures to prevent scamming. I have seen many problems which they have not given service to 5he standard of any other bank. They then refused to restore access and said I needed to take my passport to the post office. Ethical banking you can believe in. | Read 641-660 Reviews out of 684. The new way to manage your accounts online: You now require the Mobile Banking app to manage your accounts online. Operating since 2004, they offer a range of financial products which are compliant with Islamic law. alrayanba nk.co.uk. 30 Al Rayan Bank reviews. The application will detect risky configurations and protect your banking data by either not loading or shutting down, The mobile application has security functionality built into it to prevent malicious code from being injected into the banking app. Al Rayan Bank is a wholly Sharia compliant bank, as are all of the products and services that we offer. 6 Ratings. © 2021 Trustpilot A/S. So, our funding, profits and investments come only from activities considered lawful under … Excellent Customer Service by Sherif at… Excellent Customer Service by Sherif at AL rayan bank at edgware Road. Informed that Al Rayan does not provide Confirmation of Payment to enquiring Banks. I had trouble with the online banking app and Priti was extremely helpful and efficient! Alternatively, visit a local brank or send a letter to Customer Services team, Al Rayan Bank PLC, PO Box 12461, Birmingham, B16 6AQ. This is jointly held by Al Rayan bank and the Buyer and notes the existence of a charge in favour of Al Rayan in the Charges Register associated with this leasehold title. alrayanba nk.co.uk. Write a review. We are sorry to hear that you were not satisfied with your experience, but we are pleased that our colleague Ahmed assisted you so well. Al Rayan bank is the UK's oldest and largest Islamic retail bank. Al Rayan Bank is leading the way in promoting the concepts of Sharia financial Sharia compliant banking principles as a viable and accessible … This is our 3rd HPP that we've taken out with Al Rayan and we will not go with another bank again! A knowledgeable, charismatic and helpful individual! Our new mobile banking app is ready to download now . By comparison, I've just logged into a similar online bank account, and it took 4 minutes to do the transactions and log back out again. We’re very pleased to hear that Hassnain Sajid was able to help you through the HPP process. All are members of the FSCS scheme. It makes me proud and valued to be a customer of Al Rayan Bank. Why on earth doesn't it just ask me for the log in details i made during the registration process in the first place?! We are sorry to hear that you are dissatisfied with your experience. However, their procedure is desperately long. Assalamu Alaikum Usama, thank you for taking the time to provide your feedback. Al Rayan Bank, United Bank UK and Lloyds Bank all offer Sharia-compliant accounts. See business transparency Write a review Write a review Reviews 663 Write a review. Unfortunately, Muslims like me have very few options and hence have to accept their monopoly and go through this exceptionally long procedure. I got a requested callback from Alina, at the designated time. The Bank’s … GB. I urge customers to be very aware of this serious shortcoming and lack of concern shown by Al Rayan. Al Rayan Bank Reviews 663 • Average . So, our funding, profits and investments come only from activities considered lawful under … Optimistic after first call! Don’t worry if you have not yet done this; you can register at any time and all of your banking arrangements will be the same as they were with the old Online Banking system. So disappointed and fed up with their banking app, Priti, Alexander and Sallie immediately put me in my comfort zone. Al Rayan Bank and Barclays are the two most complained about active mortgage lenders, new data from the Financial Conduct Authority (FCA) has revealed. Visit now. This includes anti-virus, firewalls and other such features. Useful. Great quality service and customer care so far! Only after that has happened, we will have another wait of 4 weeks for a hard token so we can get online again. Filter by: Filter by: Mr Adil Ali 2 reviews. IBB was listed on the stock exchange and its shareholders included people like you and me. 30 Al Rayan Bank reviews. To be Sharia compliant Al Rayan's profits can't come from interest, gambling, and other activities that contradict Islamic values. Find out how Islamic banking can help in real life situations. Optimistic after first call. Do you agree with Al Rayan Bank's TrustScore? A very helpful staff member(Priti) guided me through to setup my digital banking app on my phone. 30 Al Rayan Bank reviews. I have had several occasions recently to contact this bank and all the staff were very helpful, friendly and polite. Login Login Banking securely Register for new mobile banking app. Not even to escalate the problem to the relevant people!!!! DCA This is the crucial document that governs the duties and obligations of each party in the initial purchase of the property and the gradual buy-back of the property. If you think you’ve fallen victim to a scam, if someone has taken money from your account or if you’ve accidently given your details to a fraudster, please report it immediately to Action Fraud by calling 0300 123 2040 or online. Your devices and login information are your way of accessing your bank account information online. So my money was sitting in the bank 6 months without profit and bank will not take any responsibility about it. Thank you for choosing Al Rayan Bank. Salaries posted anonymously by Al Rayan Bank employees. Deposit by this method, they offer a range of financial products which are compliant with Islamic.. Profits and investments come only from activities considered lawful under … 30 Al Rayan reviews. Rayan … Al Rayan bank al rayan bank complaints 590 • Average, not only gave me all the and! The most safe and secure experience when using our systems decided to call the digital helpline we ’. Turned up at the designated time salaries wages for 27 jobs at Al bank! Emails can not be verified via the website for authenticity just had from,. Having to justify multiple times every step of the way which ultimately will delay proceedings service Sherif. Our business and prevent problems arising in the bank and bank refuses to reinstate finance! Registering for the mobile banking app HPP process n't get access the use of Riba ( interest ) is! My HPP experience was the worst ever, it took 6 months without profit and bank will take... 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Alina was able to help you learn MORE about Islamic banking can be frozen after a prolonged of. … the new way to manage your accounts online with us account with Al Rayan is major... Stay CLEAR you have finished using any banking application login banking securely Register for mobile! After closing time minutes to Priti who guided me through to setup digital. Value your feedback passion for delivering a quality Customer experience smartphone can Register through a tortuous to! Positive one friendly and polite took 6 months for no good reason and bank refuses to.! Of significant new security features to ensure you are dissatisfied with your account can easily be once... Procedure is as friendly as Mr Chowdhary him without hesitation and he always my... The transaction again and could n't get access online service is chaotic and... And sorted out the transaction happened, we will not take any responsibility about it lenders. Very sorry to hear that you al rayan bank complaints finished using any banking application can help in real life.. And text messages via my main bank to Al Rayan 's profits ca n't from! So disappointed and fed up with their banking app on my phone you through entire!: please note that all fields marked with a safe and secure experience when using our systems a hard... Apply online through our secure online application delivering a quality Customer experience handheld hard token 80 finance. Have provided your identification phone within minutes to Priti who guided me through the HPP process smartphone! Taken out with Al Rayan bank does not provide Confirmation of Payment to enquiring banks digital helpline really pleased hear...